Author: Andrew Barks

Looking for a Customer Success Representative? Start with these interview questions.
Let’s say your behavioral target indicates this person should be calm, understanding, personable – but also capable of troubleshooting complex situations. Here are five questions you might ask to hone in on the target candidate:

Looking for a Customer Success Manager? Try these interview questions.
To nail your CSM hire, you’ll need to look beyond just skills and resume. You want to focus on ideal workplace behaviors, and you’ll need to ask the right questions to ensure the person you choose will exhibit those behaviors.

The Work on Trial series: Wayne Morris on purpose, freedom, and employee choice
Wayne Morris left a successful role in Silicon Valley in favor of more autonomy, more time with family, and a sense of purpose that felt increasingly elusive.

A path to perspective: J.R. Martinez is the perfect addition to the OPTIMA22 speaker lineup
Not many people embody perspective better than J.R. Martinez, the latest keynote added to the lineup for OPTIMA22, the premiere talent optimization event.

How to take action on employee engagement survey results
By taking any action on employee engagement survey results, you’re doing right by your people. But the survey is just step one.

Where are our remotes?! The Hybrid Olympics Chronicles
The PI People Ops team just pulled off an unprecedented Hybrid Office Olympics. Let me elaborate by walking you through my week as a remote Office Olympian.

Encourage learning and development by using an employee review template.
Do you need an employee review template? It’s a valuable resource to have on hand, serving as a starting point for reviews and performance appraisals, and guiding first-time managers less accustomed to these pivotal yet tricky conversations.

How to give feedback that actually helps people grow and improve
Looking to improve your feedback form as a manager? Consider these five techniques designed to help people actually learn and grow from evaluations.