Almost all issues in business are people issues. Master the art of working with others, and you’ll have an upper hand throughout your entire career. At the very core of this art is knowing what drives people and how to interact with them based on that knowledge.
Let’s take a deep dive into people’s motivational drives and behaviors, and explore how you can work with those drives to thrive in your career.
The mystery of human behavior
If your workplace is anything like mine, it’s likely full of people having wildly different personalities. (Mine is also full of scooters, but that’s a story for another day.)
For example, you’ll regularly observe some co-workers who are naturally talkative and social. You can frequently find them in the common areas of your office talking up other employees.
“How was your weekend? Mine was awesome! I saw this movie set in the future but on another planet that was kind of like Earth but not really. Let me spend the next 12 minutes telling you all about it.”
Then there’s the set of co-workers who seem quite content to keep to themselves. They offer a quick and courteous greeting near the office coffee machine before stealing away back to the sanctuary of their desks. It’s not that they don’t like going to movies; they just don’t like talking to you about it. For literally 12 minutes.
Why do we behave as we do? That question has been the preoccupation of philosophers, psychologists, and researchers for millennia.
It turns out that knowing the specifics regarding key workplace-impacting drives can give us a sort of unfair competitive advantage. This all starts with understanding our own behavioral drives.
According to Trait Theory, a unique combination of genetic and environmental factors—think the classic Nature vs. Nurture debate—contribute to the development of our personalities. Traits are best-considered habits of behavior, thought patterns, and emotions. And a given trait produces a drive to behave in a certain way. These drives create a need, and we’re duly motivated to behave in a way that satisfies the associated need.
Consider what happens when you’re hungry; you find something to eat. Your survival drive creates a hunger need and thus the logical behavior of ordering a hoagie from your favorite sub shop.
It’s not all that different when it comes to personality traits. Consider our office example above as it relates to a drive for social interaction known as extraversion. Our chatty co-workers’ personalities have a great deal of this trait while our more reserved workmates’ personalities only have trace amounts of it.
We are what we are (for the most part).
Our behavioral traits tend to be relatively stable over time. If you’re in the social set, you’ll likely be social across a range of situations, and you probably have been for quite some time. Knowing our “behavioral patterns” provides us with a predictable range of behaviors that we can expect you to exhibit.
Trait theory goes on to posit that different configurations of these traits account for our unique personalities. Diverse personalities bumping into one another in a dynamic and complex work environment having millions of variables explains why human behavior can appear so mysterious at times. Like a co-worker who washes out a cereal bowl in the kitchen sink but not the spoon. Hmmm.
The 4 Primary Factors
When it comes to decoding workplace behaviors, The Predictive Index® PI Behavioral AssessmentTM measures four primary factors. These are:
Bear in mind: None of these are value judgments. High extraversion people are not better than low extraversion people. Low formality isn’t better than high formality. Each person simply has a different personality configuration. Also, each of us has some factors that are relatively high and some factors that are relatively low. These all balance out to what’s known as our average expression of drives. This configuration explains why people act differently in certain situations.
Once you understand these factors, how they interact with one another, and how strong or weak each of these drives are in your co-workers, you’re well on your way to becoming a Jedi Master of working well with others.
A simple definition: Dominance is the drive to have control over or make an impact on one’s environment.
Understanding the high-dominance employee
An employee with high dominance has many ideas and opinions and is eager to share them with those around them. They are hands-on and focused on producing results, valuing independence and autonomy above all. In most day-to-day situations, they will be competitive and will challenge themselves and those around them to put their ideas into action. They aggressively pursue their own goals.
The high-dominance employee is a “get-it-done” type of person, is technically-oriented, and prefers the world of things and facts rather than that of people and relationships. Naturally innovative and venturesome, they can be critical of the status quo and “the way it’s always been done.” This employee’s way is better. Just ask them.
In the extreme, a high-dominance worker will be fiercely individualistic. This may be exactly what’s needed in entrepreneurial, uncertain, or risky work roles. They are undaunted by criticism, although this can create a barrier to their accepting and acting on external feedback at times. Their communication style can be sharp and direct.
Understanding the low-dominance employee
As the dominance drive is all about making an impact in one’s own way, it’s not surprising to learn that workers with a low amount of this drive are cooperative and accommodating by nature. Low-dominance co-workers are unselfish, and they’re quite willing to allow those around them to set the agenda. They readily accept the authority of others, including situations when directives are set by company policies, procedures, or systems.
Low-dominance co-workers are typically more interested in the team or group win. A “we” before “I” sort of thing. They don’t need the trappings of victories—public recognition or the best parking spot. What they do need is office harmony. Low-dominance workers are uncomfortable in the face of interpersonal conflict. They may attempt to defuse such a situation or try to bring balance in the pursuit of a general agreement.
Service-oriented, well-functioning, collaborative, and low-risk jobs are often a great match for low dominance employees. When taking up a leadership post, the low dominance supervisor will take extra care to make sure everybody is bought into the direction—not just because they say so.
Common traits of low-dominance people
- Cooperative; comfortable working under the supervision of others or as a member of a team
- Unassuming and unselfish; willing to do things for others and deriving satisfaction from service-oriented activities
- Accepting of company policies, standards, systems and authority; less likely to originate or put forward ideas for change
- Agreeable; willing to accommodate the decisions, attitudes, or leadership of others
- Seeking harmony rather than conflict in relationships with others; able to get along well with most people
- More concerned with group or team achievement, recognition, and association than with individual achievement and recognition
- Confident handling familiar work in which they have plenty of experience and training; uncertain and cautious about anything new and unfamiliar, looking to leadership for guidance
- Most secure in a stable and familiar work, organizational, and social environment
Common traits of high-dominance people
- Confident, independent, and sure of the value of their own ideas, decisions, opinions, and actions
- Primarily interested in the achievement of tangible results; competitive; determined to do more and do it better than others
- Innovative and venturesome; willing to make waves and take responsibility for the risks of change and innovation; able to tolerate the pressures of criticism or the possibility of failure
- Self-assured and a self-starter; likely to value own judgments over others.
- Primarily interested in facts, things, concepts, systems, or strategies; technically oriented
- Direct, frank, factual, and authoritative in style of expression; aggressive when they encounter resistance or opposition
- Resourceful and ingenious in problem-solving; responds positively and actively to the challenge of difficult or unfamiliar situations
- Takes charge; demanding of their own results as well as those of other people
A simple definition: Extraversion is the drive for social interaction with other people.
Understanding the high-extraversion employee
An employee with high extraversion has a sincere interest in people. Interacting with others energizes the high-extraversion worker. They are approachable, smiles often, and is pleasant around others. They are usually cheerful and are a consummate team-first person.
Like the high-dominance employee, the high-extraversion employee is a doer. The difference is that the high-extraversion employee accomplishes their goals by influencing and persuading others along the way. If high dominance is about “telling,” then high extraversion is about “selling.” This is part of the reason why the high-extraversion person’s language contains more “you” and “we” than “I” and “me.”
The high-extraversion employee likes others, and it’s also exceedingly important to their self-image that others like them. Approval and acceptance are paramount for them. In the extreme, the high-extraversion employee can be seen as superficial or even disingenuous.
Understanding the low-extraversion employee
An employee with low extraversion is not driven by a need for social interaction. By contrast, they will be quiet, non-communicative, and serious. Just because their mouth is shut doesn’t mean that their mind isn’t open, however. They’re introspective and enjoy private versus public spaces for thought. As they prioritize tangible things over relationships, they are analytical and matter-of-fact in their interactions. When they do interact and communicate, they are thoughtful and sincere.
For the low-extraversion employee, social contact can be exhausting. PI Consultant Mike Neal shared the sentiment of an extremely low extraversion employee who once said, “The best part of my day is when I walk into my office and close the door.” This isn’t to say that low-extraversion employees shun any form of social interaction. They are comfortable with a small group of close co-workers, particularly when they earn mutual trust over time.
Many jobs are well-suited for low-extraversion employees. According to Jennifer Tenfelde, HR director at Polysciences, “We’re a science company filled with chemists and chemical engineers. [Low-extraversion people] tend to thrive in our lab and other technical positions where they are typically working alone the majority of the time.”
Common traits of low-extraversion people
- Serious and introspective; thinking things through before speaking or acting
- More interested in and more comfortable with work-related activities than activities of a primarily social nature
- More effective dealing with tangible, concrete, and factual matters than with intangible matters of communication
- Relatively quiet, factual, and sincere in style of expression
- Reserved; uncomfortable or awkward meeting new people or groups, but friendly and communicative with people they know well
- Unsure or uneasy about placing trust in other people until experience over time provides a basis for trust; skeptical
- Comfortable working alone; stressed or tired from frequent social contact
Common traits of high-extraversion people
- Outgoing and communicative; socially (rather than technically) oriented
- Pleasant, friendly, cheerful, and optimistic in social contact; prefers to be liked
- Articulate; capable of being stimulating, enthusiastic, and persuasive in expression
- Capable of making social conversation (small talk) with just about anybody
- Empathetic; able to recognize and understand the other person’s point of view or concerns
- Effective working with and through other people; a team worker and a team builder.
- Able to meet new people easily; effective in groups; lively company; a good public speaker
- Delegator of authority; actively interested in the development of people and organizations
A simple definition: Patience is the drive for consistency and stability.
Understanding the high-patience employee
A high-patience employee is calm, stable, and steady. They’re unhurried in their work, and their content to perform routine tasks over a long period of time. They’re most comfortable with the familiar and accept things exactly as they are. For this reason, consistency is key for the high-patience worker.
A high-patience employee will be methodical in their work. From a social perspective, their drive compels them to seek a type of familial relationship with co-workers. Theirs are closely-knit bonds built over time and through regular interactions.
Change is of particular relevance—and consternation—to high-patience employees. In a business environment that can be tumultuous and chaotic at times, high-patience workers require special consideration. PI’s own Megan Holsinger, director of client success, advises that for high-patience workers, “Change can happen, but in digestible amounts over time.”
Understanding the low-patience employee
A low-patience employee doesn’t have a need for stability and consistency; rather, for a low-patience person, variety is the spice of life. They will be restless and driving. They have a bias for action. They can be impatient and even intense at times; in fact, they might be guilty of taking a “ready, fire, aim” approach to getting things done. They are uncomfortable with the idea of being comfortable. They’d rather things be dynamic and fluid than stagnant and unchanging.
Everything about them is fast-paced—their thought patterns, their talk, their willingness to throw themselves into action. During times of change, they will adjust quickly and happily. Anything that brings a little variety into the picture is a welcome part of their work.
Common traits of low-patience people
- Tense and driven to release that tension in action—now
- Impatient for results; able to work, think, and function in general at a faster-than-average pace
- Motivated and pressured by a sense of urgency and communicative of that pressure to others
- Able to adjust quickly and often to change, variety, and fast-paced action
- Restless and impatient with repetitive, routine activities, or work that involves staying in one confined place
- Intolerant of delays; driven to “cut through the red tape” and get on with things
Common traits of high-patience people
- Stable, with consistent, reliable and systematic behavior
- In harmony with the environment; inclined to accept things the way they are, rather than seeking change
- Relaxed in a physical sense; not tense
- At ease and secure in a familiar, unchanging environment and with familiar people
- Comfortable with familiar work done in a familiar place
- Amiable and easygoing with familiar people; easy to get along with, but slow to adjust to new people, new situations, or change in general
- Calm, deliberate and generally unhurried in activity
A simple definition: Formality is the drive to conform to rules and structure.
Understanding the high-formality employee
The high-formality employee takes a diligent and serious approach to their work. They’re conscientious about getting things right, and this helps explain their emphasis on precision. They are well-organized and attentive to detail.
In their view, whatever they do needs to be done right. They’re supremely motivated to produce error-free work and not receive criticism or blame if things go wrong. As a result, they’re cautious and hesitant to take risks. They are a careful worker, and they have a strong reliance on conforming to whatever policies or rules have been established to govern how work should be done.
Reliable? Absolutely. A trailblazer? Not so much.
Understanding the low-formality employee
A low-formality employee is informal, casual, and spontaneous. They will be inherently flexible in their approach to nearly every project. They’re more concerned with the endgame—what results are achieved—than how the results are achieved. Those are concerns for somebody else; not them.
The low-formality worker isn’t shackled or obliged to adhere to established systems or policies. They feel no need to stick to the script; they operate best unscripted. They’re extremely tolerant of uncertainty. Not a worrier, they’re fine to “go with the flow.” They’re non-conforming and are all too happy to forge their own path forward.
How loosely you can structure the work to be done for a low-formality worker is paramount. According to Tenfelde, “Low-formality people thrive when there is a lack of structure, where there is more freedom and a need to be creative in the approach. They aren’t going to be bothered by it; they are going to like it.”
Common traits of low-formality people
- Informal and flexible in their approach to work
- More concerned with results than details or specifics of how those results are achieved
- Inclined to delegate details when positioning permits
- Independent in the sense of not feeling a strong obligation to do things strictly by the book
- Tolerant of risk and uncertainty; not a worrier
- Unimpressed by traditional, structured systems of rank, authority, and seniority
- Open and receptive to new ideas and change, often preferring them over the traditional, established, or conventional
- Frank and uninhibited in expressing themselves
- Most comfortable and effective in relatively unstructured situations and informal organizations.
- Persistent and determined in the face of criticism or rejection
Common traits of high-formality people
- Conscientious, thorough, and careful that whatever they’re responsible for is done correctly
- Particularly attentive to and accurate with details
- Respectful of established, proven rules, policies, standards, and authority
- Knowledgeable; has expertise in a specialized field or skill
- Motivated by a strong sense of duty; disciplined; expectant of themselves (and others, if they have reports) to do things right
- Conservative; confident in established, proven, accepted standards, policies, systems, and instructions
- Skeptical and critical of anything/anybody new, unfamiliar, or unproven, as well as of any suggestion of change
- Strongly motivated by the need to avoid blame or punishment for having made a mistake or having done something wrong
The path to behavioral enlightenment
Really understanding, internalizing and adapting how you interact with people based for these four key behavioral drives will be a massive advantage for you throughout your career. Whether dealing with your boss, your peers, your direct reports, teams of people, or the executives at your company, understanding what makes them tick will help you deal with them effectively. Everyone marches to the beat of a different drummer, and when you’re composing the music based on the beats they like most, you’ll be in high demand. That puts you in an exceptional position for career growth.
f you think about understanding behavioral drives like a mountaineering summit for your career, the trailhead is self-awareness. Be sure you know what your behavioral drives are. Believe it or not, a lot of us don’t fully understand our needs, which drive our behaviors.
And while social scientists have developed countless personality assessments for academic, clinical, and Buzzfeed entertainment purposes, The Predictive Index developed one of the first behavioral assessments specifically designed to measure and interpret behavioral preferences specific to the workplace.
Our behavioral assessment takes 6 minutes on average. We invite you to try the assessment here.