Reset password troubleshooting guide

Never received your password reset email? This may be why:

Blocked by a firewall

You may not be receiving the password reset email due to your company not safelisting PI’s URL’s. To ensure delivery of all PI software-related emails, please ensure your IT team has safelisted the following, as email from predictiveindex.com will come from one of the below clustered environments:

  • 192.254.123.39
  • predictiveindex.com
  • mailer.predictiveindex.com
  • outbound.research.net

For safelisting, having your IT department add the domains above to their safelist would be the broadest way to allow emails from us!

Inactive account

If you are not receiving your PI password reset email, it is possible that your company’s PI software account has been placed on hold or has been retired. Please contact your PI certified Partner (if applicable), the PI Account Owner, or your supervisor for further information.

If you have explored the potential reasons above and are still unable to login, please email [email protected] for assistance.

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